EFFECT OF ICT ON REVENUE GENERATION IN NIGERIAN PUBLIC SERVICE

A STUDY OF FEDERAL INLAND REVENUE SERVICE AUCHI

Abstract

This study investigated the effect of Information and Communication Technology (ICT) on revenue generation in Nigerian public service with specific reference to the Federal Inland Revenue Service, Auchi. The specific objectives were to examine the influence of the application of ICT on  efficiency, transparency, volume, and evidence of revenue payment generated by the Federal Inland Revenue Service (FIRS) in Auchi, Edo state. The study was a field survey and cross-sectional in nature for the year 2024. A total of twenty-seven (27) constituted the population and the same as the sample size due to the small size of the FIRS branch in Auchi. It employed a combination of qualitative research design, which includes a collection of information through a primary source like the administration of questionnaire and personal interview, and quantitative research, which includes the method of data analysis using the Friedman test because the questions were prepared in a ranked form and measured using an ordinal scale of measurement. The study showed that the application of ICT has a significant influence and positive relationship with efficiency, transparency and payment evidence of the revenue generated by the FIRS in Auchi, Edo state. State. On the other hand, the study revealed that there is no significant relationship between the application of ICT and the increase in volume of revenue generation in Auchi, Edo state. The study concluded that the human element behind the ICT and its application determines the attainment of efficiency, effectiveness, transparency and increase in revenue generation in Federal Inland Revenue Auchi, Edo State. Based on the above finding, the study recommended that a conducive enabling environment should be created for the application of ICT in the office and an atmosphere free of rancour should be made possible to create a good working relationship between the staff and taxpayers in the Auchi and its environs in order to enhance revenue by Federal Inland Revenue Service.